DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state's oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, Ashland, Paintsville and surrounding areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Management of team personnel: Account Managers, Service Managers, Service Administrators, and Technicians.
- Manage and maintain appropriate control of account responsibility for profit and loss for account groups.
- Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
- Coordination of account groups necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and remodel projects.
- Mentor, coach and teach to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance.
- Provide direction to team for operational and functional duties as outlined by management.
- Review staffing requirements to meet the business plan and implement necessary changes.
- Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
- Coach Account Manager to build, maintain, and create strong customer relationships.
- Negotiate contracts with clients; establish timeline of performance.
- Establish and oversee internal budgets with the company and external budgets with the client.
- Work with sales team, managers, marketing, and team members from other departments to ensure the highest quality of materials are being produced and all sales needs met.
- Collaborate with sales team to maximize profit by upselling or cross-selling.
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meet all account group's needs and deliverables according to proposed timelines.
- Assist Account groups at your offices with issues/roadblocks/problems.
- Show Account Managers and Service Managers how to read, adjust and understand all types of reports. Assist in financial aspects of each group.
- Assist in growth of office/customer relations/tech recruiting.
- Assist in day-to-day things such as tools/items needed to succeed and perform work.
- Liaison between your office and Vice President of Service.
- Decision maker on things affecting your offices.
- Complete support for your dedicated offices.
- Positive support/morale booster for your offices down to the technicians.
- Periodic meetings with all field staff to keep connection/morale/listen to feedback from technicians.
- Receivables meeting with each manager in your dedicated offices.
- Sit in on WIP Meetings with your dedicated offices.
- Review and award 6 digit jobs.
- Approve tool purchases over a pre-determined amount.
- Review underbilling for your groups.
- Approve field staff rate changes for your assigned groups.
- Review under-performing T&M/quoted jobs.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- Must possess the ability to manage and supervise personnel; team leader and team player.
- Previous work experience in HVAC or related Service Industry business experience; management, HVAC account management, or relevant experience.
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Knowledge and understanding of Profit and Loss operations/applications.
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
- Strong negotiation skills, with ability to follow-through on client contracts.
- Ability to multi-task and manage more than one client account.
- Proven results of delivering client solutions and meeting sales goals.
- Professional appearance.
- Must possess valid driver's license.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled