About Us:
EMCOR Facilities Services (EFS), is an EMCOR core business. From commercial office space to manufacturing, from retail portfolios to 24/7/365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR's Customer Solutions Center is the central nervous system of issue resolution for those organizations.
Job Title: Account Manager
Job Summary:
EMCOR Facilities has an opportunity for an Account Manager. The Account Manager is accountable for the overall financial performance (P&L) and senior level customer relationship of assigned accounts. This includes, but is not limited to, achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction, retention and account expansion. In conjunction with the Director this position will help develop and execute strategic direction and be accountable for implementation. Account Managers provide indirect leadership and work in partnership with internal stakeholders (Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel 50% or more of the time and have strong financial acumen and analytical abilities. This position can be located remotely in the any of the following locations Cincinnati, OH, Nashville, TN, Philadelphia, PA or Phoenix/Tempe AZ.
Essential Duties and Responsibilities:
Account Management. Will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.
Business and Operations Planning. The Account Manager will be responsible for ensuring alignment with client overall objectives and performance metrics.
Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate account performance.
Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Account Manager will drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements. Ensure service meets or exceeds customer contractual requirements.
Monthly Reporting. The Account Manager will structure, prepare and analyze monthly reports to ensure strategic alignment and optimal delivery of service.
Qualifications:
EMCOR Facilities Services requires all employees who will be required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination. EMCOR Facilities Services is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer-Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.