- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
- Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
Copy/Print Production/Copy Center:
- Responsible for prompt and accurate reproduction of all print requests.
- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
- Receives, logs, delivers and tracks all activity for reporting purposes.
- Responds to customer requests.
- Performs routine upkeep and basic maintenance of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
- Performs daily convenience care functions as needed.
Mail/Courier Services:
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
Reception/Office Services:
- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
- Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
- May also be responsible for copy/binding/copier maintenance.
Shipping/Receiving:
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.