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MAJOR DUTIES AND RESPONSIBILITIES:
- Perform, adhere to, and implement all Herschend Family Entertainment Core Values and Newport Aquarium Guest Experience Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient food and beverage operation.
- Maintain a positive attitude and appearance at all times.
- Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
- Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
- Keep safety as a number one priority at all times while working at Newport Aquarium.
- Must be self-motivated to work independently, as well as, disciplined and reliable.
- Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
- Demonstrates strong customer service and interpersonal skills.
- Responsible for maintaining store cleanliness in accordance with food safety guidelines.
- Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance.
- Maintain a friendly, respectful, outgoing and proactive approach to guests and team members.
- Perform other related duties or projects as assigned by the Food and Beverage management team.
- Ability and willingness to cross train in other food and beverage areas.
- Contribute to a work environment that is satisfying, enjoyable and energetic.
QUALIFICATIONS:
- Prior cash handling and point of sale experience is a plus.
- Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
- Must be able to think clearly, react quickly, and calmly to changes and/or stressful situations
- Previous guest service, food industry or retail experience preferred.
- Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
REQUIREMENTS:
- Successful completion of pre-employment background check.
- Ability to remain stationary for long periods, ascend/descend stairs, bend and stoop.
- Physical strength, including the ability to lift up to 25 pounds.
Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills. Many of these benefits extend to other Hershend Family Entertainment properties.
Looking to pursue your education without the debt? As a Newport Aquarium Team Member, on day one you qualify for free tuition through Grow U. With hundreds of programs available from certifications to college prep to associates, bachelor's and master's degrees, you are sure to find a program for you. Most of these programs are fully-funded. Learn more at:
YOU CAN EXPECT:
You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.
Behaviors
Team Player - Works well as a member of a group
Motivations
Goal Completion - Inspired to perform well by the completion of tasks
Skills