MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Responsible for maintaining store cleanliness in accordance with food safety guidelines.
• Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance.
• Maintain a friendly, respectful, outgoing and proactive approach to guests and team members.
• Perform other related duties or projects as assigned by the Food and Beverage management team.
• Ability and willingness to cross train in other Food and Beverage areas, i.e. Cafe.

QUALIFICATIONS:

• Prior cash handling and point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or stressful situations
• Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays, yet the focus is weekday availability.

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods, ascend and descend floors, bend and reach.
• Physical strength, including the ability to lift up to 25 pounds.
• This is a Safety Critical position requiring completion of a medication disclosure questionnaire.

Note: Position will involve exposure to nut allergens, inclement weather, dust, and potentially dangerous machinery. Personal Protective Equipment including clothing or equipment may be required in some areas.

YOU CAN EXPECT:

Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.

Looking to pursue your education without the debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and even master's degrees. Most of these programs are fully-funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work