Newport Aquarium Guest Experience Specialist
Newport, KY 
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Posted 11 days ago
Job Description
Description

MAJOR DUTIES AND RESPONSIBILITIES:

  • Demonstrate strong interpretive skills and utilize various interpretive techniques through programming.
  • Facilitate proper guest interactions with ambassador animals housed in our interactive tanks.
  • Conduct programs following a set outline.
  • Must be comfortable presenting information to large groups of guests in both formal and informal settings, with the use of a microphone.
  • Enthusiastically share facts and conservation messaging with guests in inspiring and meaningful ways.
  • Demonstrate strong customer service and interpersonal skills.
  • Must be self-motivated to work independently, as well as disciplined and reliable.
  • Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
  • Perform other duties as assigned by the Guest Services Leadership Team.

QUALIFICATIONS:

  • Must have strong public speaking skills.
  • Must possess a fun, dynamic, and friendly personality.
  • Must read, write, and speak the English language (knowledge of other languages a plus).
  • Ability to work a flexible schedule which may include weekends, holidays, and evenings.
  • Knowledge of marine life a plus.

PHYSICAL AND MEDICAL REQUIREMENTS:

  • Successful completion of pre-employment background check.
  • No history of allergy related to animals or plants, which might interfere with ability to work
  • Ability to remain stationary for long periods of time
  • Physical strength, including the ability to lift up to 25 pounds

YOU CAN EXPECT:

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium offers amazing perks for all hosts. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.

Looking to pursue your education without the debt? As a Newport Aquarium Host, you qualify for free tuition through Grow U with hundreds of programs available from certifications to college prep to associates, bachelor's, and even master's degrees. Most are fully-funded. Learn more at:

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together by creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

Qualifications

Behaviors
Thought Provoking - Capable of making others think deeply on a subject
Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Skills
  • Up-Selling (preferred)
  • Interpersonal Skills (preferred)
  • Communication Skills (preferred)




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    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Part Time
    Salary and Benefits
    12.00
    Required Education
    Bachelor's Degree
    Required Experience
    Open
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