Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

Join the 2024 Worldpay University Program!

We are currently recruiting for a Client Relations Account Manager to join the Client Success team at Worldpay. This position is based in Cincinnati, OH and aligned to the Worldpay University Program; a two-year program, suited to entry level joiners who aspire to develop a successful career with a leading payments company.

As a 2024 Worldpay University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development initiatives and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.

This two-year full-time program will start June 24, 2024 and as a university program participant you can look forward to the following:

• Learn about the exciting world of Payments and the role Worldpay plays
• Hear from Worldpay leaders about their journey
• Have access to social/professional network opportunities and build a network across the organization
• Bi-annual merit reviews

About The Team

The eCom Customer Care team is a specialized division supporting a portfolio of merchants using the Value Added Platform (VAP). The portfolio contains an array of merchants representing the Financial Services, Hospitality, Retail, Digital, Media & Education industries amongst others. The team is made up of proactive, innovative and client focused individuals and provides best in class support by maintaining in-depth knowledge of Products and the Industry.

What You Will Be Doing

• Work collaboratively with key stakeholders across teams in North America and the wider business to provide support to the client for their business as usual operational needs
• Research and use resources to recommend the best approach on client operational issues within specified service levels with appropriate escalation
• Use critical thinking skills to offer timely solutions for queries, including providing high quality responses, primarily over e-mail and telephone
• Represent the voice of the client inside the organization and navigate the internal processes to deliver for the client
• Conduct training for clients with the aim to empower them to self-serve
• Engage in organization team initiatives for process improvement
• Provide an outstanding client experience that enables the Commercial and Relationship teams to retain existing clients and win new business.

What You Bring

• Bachelor's degree in relevant field of study
• Proficiency in Microsoft Office Suite
• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

Bonus If You Have

• Interest in Fintech
• Understanding of Payments and Acquiring
• Analytical skills

What We Offer You

• Competitive salary and excellent benefits
• Orientation upon joining with networking opportunities
• Bi-annual merit reviews during your first two years in the program
• Varied and challenging work in Payments to help you develop your functional and technical knowledge
• Time to support charities and give back to your community
• A work environment built on collaboration, flexibility, and respect
• A fun, inclusive culture - we love having fun together as a team and do lots of things both virtually as well as in person!

*Current and future sponsorship are not available for this position*

#WorldpayJUNE2024

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass