Who We Are

Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible".

Who We Need

AF-PLM (Air Force Product Lifecycle Management) Capability Support Office (CSO) Help Desk Support works with onboarding and client engagement teams to support Department of Defense (DoD) clients and facilitate rapid and effective onboarding of new users. This individual will need to regularly interface with customers to identify users, roles, and license requirements and ensure access to required environments and projects are swiftly provided. This position also augments the Teamcenter configuration team, assisting where necessary and where possible to design, build, test, and deliver capabilities. This position will be responsible for performing these functions for various Teamcenter environments.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Help Desk Support

• Provision end-users with rapid, multi-channel access to support resources
• Advise client on the administration of Access Control Limits (ACL) to include such user account parameters as Organizations, Roles, Projects, and other data security parameters to ensure adequate protection of data within Teamcenter
• Quickly resolve most reported user deficiencies at the time of "first contact"
• Coordinating with Cloud Platform provider to ensure user request process compliance
• Process account requests (System Access Request) promptly
• Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance
• Escalating, documenting, and following complex user issues through the resolution
• Establish new users in Teamcenter with appropriate set-ups and administer those accounts
• Coordinate user access for development environments as required
• Maintain license assignment data by software and software version, environment, user, Sold to ID, CID, and other parameters as appropriate
• Reporting actionable help desk metrics to management
• Reporting on user access, roles, and groups, access violations utilizing TC reports and analytical BI
• Proactively communicating with the user community on known issues within 8 business hours and every day until the issue is resolved or mitigated
• Providing feedback to trainers on commonly observed knowledge gaps
• Provide technical assistance and support for incoming queries and issues related to accounts, Teamcenter utilization, system availability, etc.
• Develop operating procedures for help desk operations and account management activities
• Manage immediate account needs for development team activities

Configuration Augmentation

• Assist with technical implementation of Teamcenter and associated secondary software in a cloud environment
• Interact with clients to elicit objectives and frame design options
• Assist with various forms of product and environment testing
• Evolve data models, organization/groups/projects/roles, workflows, and reports in collaboration with end users
• Implementation validation testing post-deployment and after configuration & maintenance changes

Your Qualifications

Required

• Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +) or able to complete certification within two months of hire
• Digital engineering technology experience
• Teamcenter administration (access controls, data import help, organization, TC project)
• Help desk experience
• Be a U.S. citizen and can obtain a National Agency Check with Inquiries (NACI)
• Excellent oral and written communication skills
• The ability to work as part of a dynamic and fast-paced team and have a positive influence on team outcomes