A career at Resilience is more than just a job - it's an opportunity to change the future.
Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.
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Position Summary & Responsibilities
The end user support analyst's primary responsibility is to ensure all Resilience users can effectively utilize Resilience's technology, digital tools and systems. The End User Support Analyst (EUSA) will be responsible for digital end user support and digital operations activities requested by customers and or assigned by management. This person will introduce new employees and contractors to the digital ecosystem at Resilience and perform all end user computer laptop maintenance and provisioning, system onboarding/offboarding, conference room support, badge and printer support, etc. This role will also support the development required for configuration, administration, or maintenance of any systems supported by the Digital organization. The End User Support Analyst will collaborate with peers across departments and sites, often working in cross-functional teams to ensure completion of Digital requests, incidents, problems and projects that help improve the operation and end user support experience.
This is for a swing shift: 11am - 7pm.
Responsibilities
Minimum Qualifications
Preferred Qualifications
The items described here are representative of those that must be met successfully to perform the essential functions of this job.
Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process.
Resilience offers employees a robust total rewards program including equity, an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, flexible time off, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $55,000.00 - $85,000.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate's geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.