Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Develop satisfied clients and new sources of asset management revenue through frequent contact, usually for portfolios/relationships of a substantial size and complexity. Consult with major client relationships to develop investment objectives and implement a suitable investment plan and maintain an Investment Policy Statement for each relationship. Working with client ad

Assists Financial Crimes Leadership in developing and implementing the Financial Crimes program. Manages a team that evaluates Financial Crimes alerts. Assists in the development of Financial Crimes tactical and strategic planning. Assists in the development of training programs as well as policies and procedures for the department. Reviews statistical analysis reports to

Liaison with software vendor(s) for systems utilized by a particular line of business Stay abreast of upcoming changes and enhancements in vendor's software and how those changes will impact the business. Assists with the line of business (or in support of a more senior Platform Engineer) to help design solutions to incorporate software changes and effectively works with

Assist in establishing strategic marketing plans to achieve corporate or divisional objectives. Develop and manage the marketing budget with business line. Provide feedback on an ongoing basis to LOB and Regional partners. Develop and execute marketing programs to achieve stated objectives that may include revenue, profitability, market share, and/or customer experience m

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an agile mindset across product teams. Lead in this transformation across peer teams and line of business partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach b

Processes international and domestic inbound/outbound wire payments via internal payment origination networks Monitors inbound/outbound fraud related/anti money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed. Effectively route international USD wir

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of

Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed Use critical thinking to identify and draft documentation Responsible for regularly completing indicative credit information into Banking Systems with little to no errors Responsible for preparing risk rating scorecard and tickler event analysis and determining actions based

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Maintains an inventory of risk issues related to the credit delivery in the Commercial Bank, as well as potential emerging risks. Govern, monitor, and ensure remediation of regulatory, audit, and self identified matters and issues are completed and remediated in a timely manner. Develops and provides oversight of recommendations / action plans to eliminate or mitigate obs

Leads peers in the identification of key business factors (both internal and external) that impact all lines of business. Maintains an up to date knowledge base to keep current on existing and emerging issues; applies this knowledge to assist business managers in sustaining growth. Develops recommendations and action plans to support growth and eliminate or mitigate obser

Sorts mail according to destination by mail drop or by review of document(s) type / mail received. Ensures all mail is delivered to the appropriate receiving department daily. Scans mail and ensures the documents are uploaded to the appropriate system for storage. Identifies the loss mitigation mail and delivers to the Loss Mitigation team. Tracks and records all received

Perform strategic analysis of credit and business portfolios using analytical frameworks and modeling techniques (including decision trees, logistic and linear regression, machine learning, etc.) to generate insights and strategies to drive profitability. Gather and prepare complex data for modeling and analysis. Code with SAS and SQL to perform data cleaning and processi

Reconcile assigned accounts according to established procedures daily, weekly, monthly, etc. Work with other bank departments to identify and clear outstanding items in accounts. Perform necessary research to assist other departments in resolving issues. Establish reconciliations for new companies to insure that accounts are properly monitored. Identify and obtain appropr