Active participation in all agile team ceremonies Plays a key role as an individual contributor on projects or agile teams. Completes work assignments in conjunction with more senior staff members. Participates in other learning sessions within the EDO; actively closes knowledge gaps with the guidance of more senior staff Works to increase knowledge of the industry and th

Accurately maintains complex accounting records and performs all related accounting functions. Oversees preparation of daily entries and monitoring of accounts. Maintains account balances. Prepares complex accounting journal entries and monthly financial statements where applicable. Maintains current accounting policies and practices. Ensures compliance with Generally Acc

Ensure execution of all audit activities in the planning, testing, reporting and wrap up phases in compliance with the Audit Division's methodology /standards and within the timeframes to support department metrics Collaborate with Audit team members to plan audit projects, develop risk and control assessments, develop work programs and other deliverables of audit work. L

Ensure execution of all audit activities in the planning, testing, reporting and wrap up phases in compliance with the Audit Division's methodology /standards and within the timeframes to support department metrics Collaborate with Audit team members to plan audit projects, develop risk and control assessments, develop work programs and other deliverables of audit work. L

Comprehends Fifth Third reconciliation policies and procedures; responsible for departmental compliance. Processes daily cash exceptions including rejected payments from retail and wholesale lockbox, BillPayer, ACH, and ACE. Research and perform adjusting entries in ACE or AFS to clear GL and wire account outages that are a result of processing errors involving financial

Develop and maintain an appropriately prioritized backlog of user stories for implementation. Work with lead project managers and technical leads to determine scope and priorities for product development cycles. Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams. Collaborating with Agile Scrum te

Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions Maintain a well developed, working knowledge of products, services,

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an Agile mindset across product teams. Lead in this transformation across peer teams and LOB partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach broadly. Colla

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMU

Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans. Actively identify and cross sell additional bank products. Processing Customer application request. Facilitating the account approval process with underwriting, processing, and closing departments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED College degree p

Manages assignments of direct reports to ensure efficient and effective management of the team, coaching to meet performance goals as measured by key metrics such as handle time, customer experience, quality. Ensures agents meet all regulatory and call servicing or case requirements as measures by the quality and customer experience programs, and alerts management of any

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o